Shipping Policy
From order processing to final delivery, we aim to make your Melivida experience smooth and reliable. Below you'll find information about shipping fees, order processing, estimated delivery times, and tracking.
Free Shipping from $89
Orders of USD $89 or more qualify for free standard shipping.
For orders under USD $89, the shipping fee will be calculated and displayed at checkout based on the delivery destination and available shipping method.
Delivery Time & Shipping Details
Your total delivery time includes order processing and shipping transit.
Order Processing Time
Orders are processed within 3-7 business days, including order verification, prescription lens customization (if applicable), quality inspection, and final packaging.
Shipping Transit Time
Transit time depends on your delivery destination and the shipping method selected at checkout. Estimated delivery times are provided below and may vary due to customs clearance or local carrier handling.
| Area | Country/Region | Shipping Time |
|---|---|---|
| North America | United States, Canada | 5-10 business days |
| Europe | United Kingdom, Germany, France, Netherlands, Spain, Italy | 5-12 business days |
| South East Asia | Singapore, Malaysia | 3-7 business days |
| Others | Varies by country or region |
Note: Delivery times are estimates and may vary depending on the destination, local carrier operations, public holidays, severe weather, customs clearance, or other circumstances outside our control.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information so you can follow its delivery progress.
Please allow 24-48 hours for the carrier's tracking system to display the latest shipment updates.
Shipping Address Changes
Please review your shipping address carefully before placing your order.
Contact us as soon as possible if you need to correct or change the address. We will try to assist, but address changes cannot be guaranteed once an order has entered processing or has been shipped.
Additional shipping costs resulting from an incomplete or incorrect address may be the responsibility of the customer.
Delivery Support
If your order has not arrived within the estimated delivery window or the tracking information has not updated for an extended period, please email [email protected] with your order number. We will work with our shipping partner to review the shipment status.